Refund, Cancellation & Damage Policy

1. Booking Cancellation Terms

We understand that relocation dates can change due to unforeseen circumstances. You may request to cancel or reschedule your move according to the following schedule:

More than 24 hours prior to move time: 100% full refund of any deposit paid, or free date rescheduling. Within 12 to 24 hours of move time: Free date rescheduling or 80% deposit refund. Less than 12 hours before scheduled arrival: A nominal mobilization fee of 15% may be retained to cover dispatched vehicle logistics.

2. Refund Eligibility & Processing Timeline

Approved refunds are processed promptly to the original method of payment (bKash, Nagad, Bank Transfer, or Direct Card Refund) within 3 to 5 business days.

3. Transit Protection & Damage Claims

Our professional crew uses high-grade bubble wrap, corrugated sheets, and protective blankets. In the rare event of accidental damage during transport, claims must be reported to our supervisor within 24 hours of completion of unloading.