Privacy Policy
How Prime Move BD respects, protects, and securely manages your relocation data and digital privacy.
Last Updated
August 2026
In Plain English: Our Privacy Pledge
We view your personal data as a trust. Your name, phone number, and shifting address are strictly used to execute your relocation safely and communicate booking status. We NEVER sell, trade, or rent your personal information to third parties.
1. Information We Collect
When you interact with Prime Move BD through our online booking engine, instant quote calculator, phone calls, or social media pages, we collect necessary details required to deliver seamless relocation services across Bangladesh:
- Personal Details: Name, mobile phone number, email address.
- Location Data: Pickup address, destination address, floor numbers, elevator access details.
- Service Preferences: Goods inventory, fragile items list, required vehicle size, requested shifting date.
- Technical Data: IP address, browser type, cookies, and website usage metrics to optimize platform speed.
2. How We Use Your Information
Your information is used strictly to fulfill your shifting requirements and provide top-notch customer care:
- Relocation Execution: Assigning dedicated moving crews, dispatching transport vehicles, and tracking shipment delivery.
- Instant Billing & Quotations: Generating accurate price quotes, formal receipts, and service confirmation SMS/WhatsApp updates.
- Customer Support: Addressing queries regarding move scheduling, item packing advice, and post-move feedback.
- Platform Security: Preventing fraudulent bookings and preserving the integrity of our booking database.
3. Facebook, TikTok & Digital Advertising Policy
Prime Move BD runs promotional campaigns on popular digital platforms including Facebook (Meta), TikTok, and Google to inform homeowners and businesses about our relocation packages:
Facebook & Instagram Ads (Meta)
We utilize Meta Pixel and Conversions API to measure quote requests and display customized shifting offers to users who express interest in home moving services on Facebook or Instagram.
TikTok Video Ads
We use the TikTok Pixel to measure video ad performance and showcase relocation tips, instant price calculators, and discount coupons to TikTok users across Bangladesh.
4. Data Security & Storage
We employ military-grade SSL encryption (256-bit), firewalls, and restricted database access controls. Your contact details are accessible strictly to authorized logistics coordinators assigned to your move.
5. Your Data Rights & Contact
You retain full authority over your personal information. You may request to review, update, or permanently delete your booking history from our records at any time.
Data Protection Helpline
Have questions about your privacy or ad preferences?